FAQS
WHEN WILL MY ORDER ARRIVE?
Please allow up to 5 additional business days on top of delivery times for order processing and verification and 5-10 business days (depending on your shipping destination) for delivery.
Any orders placed on the weekends or holidays will be processed on the next business day.
I JUST PLACED AN ORDER, CAN I CANCEL IT?
Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase. (Please refer to our refund policy)
I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?
Please allow 24-48 hours for a representative to contact you.
I PLACED MORE THAN ONE ORDER. CAN YOU COMBINE THEM TO ELIMINATE MULTIPLE SHIPPING COSTS?
Unfortunately, we do not merge orders. Multiple orders will be shipped separately. Try to order all at once if possible.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept Visa, MasterCard and American Express credit cards, PayPal.
WHAT DOES NOD MEAN? WHAT DOES "Fedda Bed" MEAN?NOD: NoOtherDesign, is the name of the Company.
Fedda: is the name of the Fashion line, "Fedda Bed" was derived from the community that i am from, this is a way of showing homage to my home town.
WHY WAS MY CREDIT CARD CHARGED MULTIPLE TIMES?When checking out, your credit card company puts an authorization for the order amount on your card. Your money has not been paid toNoOtherDesign, rather your card company has put a hold on it for you while you check out.
If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, then your card will be Authorized multiple times.
